It will probably come as no surprise to anyone who keeps track of our exploits, but our best seller for August has been Julie's BUTTERFLY HUNTER. As a result of that one highly enthusiastic review - and presumably word of mouth as well - sales have been very impressive; in fact, August 2012 has even edged out November 2011 as the most successful month since we started trading, and we've been kept very busy filling orders!
Not too busy, though, to keep track of our response times which, when crunched, averaged out at four hours and 46 minutes.
We have also learned two interesting things, which we record here for whatever value they may have:
1. Comcast seems to have our email provider, 1&1, flagged as a source of spam. We have tried repeatedly, but we can't seem to send emails with attachments to Comcast addresses - or to one particular Comcast address, anyway - although plain emails get through without difficulty. After raising support requests with our provider - and getting nowhere - we took the easy way out and got ourselves a backup account on Googlemail. Comcast, it seems, has no objection to Googlemail ...
2. A customer who had trouble making our online shop/Paypal combination work, and who had tried different browsers as we usually suggest, solved the problem by deleting her credit card from Paypal and then promptly reinstalling it - which would seem to indicate that the problem was with Paypal rather than with us. While we're sure the same thing won't necessarily work for everybody, we also thought it was a tip worth passing on. We should probably start thinking about having an FAQ/Troubleshooting page on the website, really!
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